Project Overview

amtrack allows people to locate ambulances around them and book a pickup to listed hospitals of their choice according to certain filters as per location, pick-up time, installed equipment etc. Users can book ambulances from different hospitals or private services.

Project Duration: 6 days

Tools used: Figma, Notion

Problem Statement

To design an ambulance booking and tracking application for mobile devices keeping in mind that it will be used during emergencies. This app also aims to ease the coordination amongst the patients, ambulance crew and hospital management.

Project Roadmap

How this UX Design project was managed?

Secondary Research

Sources used for doing secondary research:

YouTube

Google News

Google Playstore

Behance (For case studies)

My motive for doing the secondary research:

• To know if there is an existing solution for this problem and how that is solving the problem.
• To understand how important the users feel such platforms to be or if there are any ways to improve the user participation in these types of platforms.
• To get some inspiration to generate ideas to improve the user experience and create awareness in public for the smooth mobility of ambulances.

What did I get to know from the secondary research?

• While going through the playstore reviews and details of the application on it, I noted that there are not many downloads for this kind of app which implicates the fact that people don’t find it necessary to install such apps on their phones unless a situation arises. The reviews in the playstore also gave me their pain points and needs of users along with the tips to improve the overall user experience of the platform.